Return Policy
We do not accept refunds or exchanges for customized items once they have been processed. Personalized items are made specifically for you and cannot be used by other customers. Thanks for your understanding.
We're bummed if you're not 100% satisfied with the non-customized items you received, and we gladly accept returns within 30 business days of receipt for most items in new condition.
1. please get in touch with Customer Service on our site, indicating the item(s) you would like to return and the reason.
2. After receiving return instructions from us, please package the item(s) to be returned in the original packaging.
3. Drop off your package at the local post office.
4. Most returns are processed within five business days of receiving your package. Once your refund has been issued, you will receive a confirmation email.
Return Conditions
1. You have 30 business days to decide if an item is correct for you. If you would like to return or exchange the item, please get in touch with us within 30 days of delivery.
3. The following items cannot be returned or exchanged: customized items and items with limited-time promotion.
3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
4. Items with non-returnable marks and gifts cannot be returned.
5. We do not accept returned items that have been sent back without proper return requests.
6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
7. Please double-check your returns before shipping them out. We are not responsible for the return of products that are not from our website.
8. Size question:
You will need to provide us with some photos of the tape measure showing the difference in measurements.
We'll check and confirm here. If your measurements differ significantly from the descriptions listed on our website, we will provide you with a reasonable solution.
Note: The original shipping fee and Shipping Guarantee are non-refundable.
Return Address
Please get in touch with our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
What is the status of my refund?
Refund to credit card: The entire process may take 10-30 business days, as your card issuer needs to process the refund to you.
We could refund your card account in 24 hours. But your card bank needs 10-30 business days to transfer the money to your card account. We can't control the processing speed of your card bank. Please ask the card bank for detailed information.
We sincerely apologize for the inconvenience caused and appreciate your understanding. Please get in touch with your local post office to confirm the actual return shipping fee. We recommend using the cheapest registered airmail method available.
Shipping Cost & Relisting Fee
To return your product, you should mail your product to service@cowys.com . Please email us with your order number for more information.
Exchange Policy:
All exchange requests will be processed as refunds. Exchange is not available at this time. If you wish to exchange a product, you will need to return your purchase for a refund and place a new order.
NOTES:
* We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
* We do not charge relisting fees.
If you have any questions, please feel free to contact us at service@cowys.com
