Return and Refund Policy
Thank you for your purchase. We hope you are satisfied with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us. Please see below for more information about our return policy.
Returns
To be eligible for a refund, you must return the product within 14 calendar days of your purchase. The product must be in the same condition you receive it and undamaged in any way.
Return process
To return an item, please contact customer service to obtain a return address. Once you have received the address, place the item securely in its original packaging and [include your proof of purchase].
Your return shipping is free in some cases. If you return an item and the reason for the return is not due to an error on cowys.com , the return shipping cost will be deducted from your refund.
Refunds
Once we receive your return and inspect the condition of your item, we will process your refund or exchange. Please allow at least 14 days from the receipt of your item to process your refund or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you via email when your return is processed.
Exceptions
The following items cannot be returned or exchanged:
Consumable items
intimate
Greeting cards
Custom-made items
Digital products
For damaged or defective products, please contact us using the contact details below to arrange a refund or exchange.
Questions
If you have any questions regarding our return policy, please contact us at our support center.
